Frequently Asked Questions
At Trapp, it's all about the fragrance. Trapp is set apart by its unmatched fragrance quantity and its mission to use only the highest quality fragrances. That's why we guarantee every product will fill a room with fragrance within minutes. Questions about our guarantee? Please contact us here.
How much is my shipping?
How do I use a coupon?
Do I have to pay sales tax?
When will my order ship?
When will my credit card be charged?
I need a copy of my receipt/invoice.
How do I track my order?
My order never arrived. Or is missing an item.
I received the wrong product.
When will my backorder arrive?
I have a question on my charges.
What is your return policy?
How do I return my product?
If for any reason you are unsatisfied with your order- Please contact Customer Service.
If your package arrives damaged or you received incorrect product within 7 days of shipment.
We continually work hard to improve our packing and shipping procedures. Please do not destroy or dispose of any product unless authorized by Customer Service. Photos of your damages may be requested.
Our team is available Monday through Friday 8:00 am - 4:30 pm, CST.
When will my credit appear on my account?
Credits can take up to 7-10 business days from the time we receive your item(s).
Please understand that parcel carriers experience extremely high volumes during the holiday season. Typical transit times are 2 - 5 business days within the continental U.S., but those times may increase as we near the holidays.
Our warehouse is open and working to ship your orders in a timely manner. If you have any questions, contact our customer operations team here or call 800-871-0220.
Our offices will be closed on the below dates.
November 24th - Thanksgiving Day
November 25th - Thanksgiving (The Day After)
December 23th - Christmas Eve (observed)
December 26th - Christmas Day (observed)
How do I create an account?
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Enter your password.
How do I edit my account information?
Click the "My Account" link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
To find a store near you, head on over to our store locator! Or visit our online store and have Trapp delivered directly to your home.
Where can I buy Trapp products?
Where can I buy retired Trapp products?
There could still be some remaining inventory of your favorite fragrances! If you haven't yet, check the product pages for any availability.
If you are not finding any remaining inventory we encourage you to join our Fragrance Fan Club, members will receive updates on new items, promotions and will be notified as soon as a scent is brought out of retirement!
In the meantime, check out the fragrance notes of current products to find one that best meets your needs.
Are Trapp candles and melts soy or paraffin wax?
Are your fragrances essential [natural] oils or man-made?
What ingredients are in a Trapp home fragrance mist?
water, surfactant, alcohol, and perfume oil.
What surfaces may I treat with the home fragrance mist?
Can I use any wax melts in my Trapp melt warmer?
The Trapp melt warmer was designed to provide optimal performance for the size and shape of Trapp Wax Melts, however, the warmer is compatible with all wax melts regardless of brand.
Can I use essential oils in my Trapp melt warmer?
The Trapp melt warmer was specifically designed with the intended use of melting wax. We do not recommend the use of essential oils with this product.
Can I purchase the silicone dish separately?
Our silicone warmer dish is not sold separately at this time.
Experiencing flaking wax on your silicone dish?
Silicone is a slightly porous material which can allow a small amount of wax to flake on the underside of the dish. This will not affect the performance of the melter and can be wiped away with soft, dry cloth when wax and unit are cool.
How long is the power cord?
The power cord is 3.5 feet long.